blog from the ceo & superbarista of phoenix coffee, home of the best baristas in cleveland, ohio

Wednesday, March 15, 2006

The Art of Countertop Conversation

Create an opening, find a connection, share an idiosyncracy,
don't pry, smile
"are you always up at this hour?",
keep eye contact half a second longer,
go around the counter to pour the cream in when the pitcher runs out,
be yourself, wait, ask, smile,
"how is your day going so far?"
take in the human-ness of the two eyes across the counter,
be available, look again, follow up,
tell them Veronica made the soccer team or that Kiley's snail escaped,
we're going to Costa Rica,
come drink Indonesian coffee with us on March 25th,
breathe, wait, smile, ask


Blogger gabriel said...

you are such a caring and positive person. rare breed ms. wilson-jones

12:50 PM, March 16, 2006  

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